Delete account

How to delete the account

In the QtrlMe app: go to Settings → Account → Delete account and confirm (with your password if the account has one). The account is deleted immediately.

Sign in on qtrl.me and go to Account → Personal data. Choose Delete and confirm with your password. The account is deleted immediately.

Can't access the account? E-mail info@qtrl.me from the account's e-mail address with the subject "Delete account". We delete the account within 30 days and confirm by e-mail.

What gets deleted

• The account: name, e-mail address, password and linked Google or Facebook sign-ins.
• Dashboards, automations, places and virtual devices.
• Connections to other services. Shelly devices are disconnected at Shelly.
• Registered phones, push tokens and API tokens.
• An active subscription is ended immediately.

Your hubs

Your hubs are unlinked from the account. A hub and its devices belong to the physical hub, not to you, so it can be linked to a new account. If you pass the hub on, reset it first.

What may be kept

• Invoices and payments are kept for seven years by us and by Stripe, as required by Swedish accounting law.
• Technical logs that may contain your e-mail or IP address are deleted automatically after at most 90 days.
• Database backups are overwritten automatically after a limited time.